Contact us immediately before washing/cutting via e-mail (firstname.lastname@example.org). Refunds/replacements/discounts offered within 1 week of receiving your fabric for any of the following reasons:
- *Fabric received is smaller than 35" per yard before washing for Yard cuts.
- *Fabric received is smaller than 38" per meter before washing for Meter cuts.
- *Fabric received has undisclosed flaws NOT along the selvage. (Note: this does not include excess yardage that includes quality control holes; this is bonus additional yardage included at no cost to you).
- *Fabric received has flaws larger than a nickel. (Note: this does not include excess yardage that includes quality control holes; this is bonus additional yardage included at no cost to you).
True North Fabrics does not cover any fabric that has been cut and/or sewn. Refund and return eligibility is applicable for 1 week after receiving your order. Please e-mail directly if you have an issue.
True North Fabrics does not cover return shipping which is needed for a replacement or refund (excluding missing fabric). If a replacement fabric is not available you will be offered a refund or a different print of your choice.
True North Fabrics does not cover packages that say delivered but are claimed to be missing, this is a Canada Post issue. Please contact us via e-mail to open a claim.
True North Fabrics is NOT responsible for damage caused by the shipping company. We will do everything to secure your package properly before it leaves our hands. If you wish to purchase shipping insurance, please leave a note on your purchase and you will be invoiced for it. Canada post provides $100 of insurance with all orders additional insurance is $2.50/$100 value. Please keep in mind that we are not responsible for packages once they are shipped.
We ship ONLY to the address on the website account or on your PayPal account. Please ensure that these addresses are correct. We WILL NOT manually change any address. Please contact PayPal if your address is incorrect to have them change it.
Possible flaws for digitally printed fabric may include: tiny white dots/marks or speckles throughout the yardage, ink runs, or small flaws close to the selvage. Flaws near the salvage (which measures 1" in from the fabric edge) may include flaws mentioned above or small holes from the printing process. We do NOT issue refunds for any flaws mentioned above that are smaller than a Canadian Nickel. We will do our best to find flaws while cutting your fabric, and avoid sending cuts that may contain them. However, some flaws are very tiny and easily missed during the cutting process.